"I'm happy to verify the address. Can we verify the name too, because when I first got my personal card, it had the wrong name."
She admits that she does have a notation to that effect, but nothing on the other card.
The card arrived today. Guess what name it has on it. Oh yeah, we verified it in great detail. I told her exactly what I wanted. KILL KILL KILL!
Oh, and I'll get to part 2. Just not yet. I haven't forgotten that you're all waiting for it.