October 11th, 2006

Eeyore with rain cloud (gloomy)


I'm dead tense. My automotive dealer vanished, my warranty (they claim) expired at the end of the year (although my dealership told me it was still good, maybe that's why they're out of business). I told them that my dealership told me the extended warranty was still good. Yadda yadda. I got off the phone with them pretty annoyed and upset. Then I called my local automotive place where I go when I go when I know the work isn't covered and I want it done well and reasonably priced. They gave me an estimate, which comes out to 10$ less than Chrysler, even adding in the diagnostic fee that Chrysler will charge me for looking at the car.

So I'm leaning that way with the NEVER GOING BACK TO CHRYSLER, OMG, SO UPSET attitude, when I decide to call Chrysler and give them a chance to talk me back from the ledge. Actually, I called hoppie with my proposal and he thought talking back from the ledge was a good thing, given that I'm really quite head-over-heels in love with my car, windshield wiper issue excluded. So I called the service contract people and they can't do anything because it can't be an extension, it needs to be a new contract, so they transferred me to the new contract people who can't help me because it's not a "new contract" or a "first extension" since I bought the car with an extended service warranty this is my second extension, and it has to be purchased at the dealer. So I just totally freaked out on the guy and he recommended I call the service care number, which by the way, is where I where I started before I headed down the service contract track. I'm on hold with him now. He's trying to see if they can do anything to pacify me, which would be lovely because I really could use some intensive pacifying.

Apparently my dealership hasn't submitted a claim against my service contract since 2002. This might account for why they've gone out of business? I mean, it bothers me because I was willing to pay for a new service contract, I ASKED about paying for a new contract, I've even called Chrysler (when they first sent me the "OMG SERVICE CONTRACT ENDING! note) to talk about extending it. I was told it was fine everytime. I've behaved in good faith and I don't think I should be punished for believing my dealer.

Sorry about all the caps. Did I mention freaking out?

So I'm on hold with this customer service rep who sounds very nice and perky for a guy, and he's "researching" my situation. Just ended my call with him. "For various reasons, we're not going to be able to get involved in this situation. You'll have to work with the dealership." I don't know how I feel about that. The dealership doesn't seem to be willing to work with me, why should I be willing to work with them. I feel like I should know what I want when I call them back, but I don't know what I want. It sounds to me like he called the dealer and they told him to go screw, but I don't know that. Maybe he just talked to a manager. Hoppie appears to be at lunch.

Now on the phone with the dealership again. Wish me luck.
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    frustrated frustrated
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Fairytale Princess Amy

Chrysler continued...

Where did I leave off. Right. Phone call with the dealership.
I talked to the service manager this time.
She said they can't give a contract. Only the people at "can't do anything because it can't be an extension, it needs to be a new contract" number can do it. (BTW: Did anyone count how many times I misspelled warranty in my last post. You'd think it be easy because it's just war and rant shoved together, and goodness those that's what I've got going on right now.) So I told her what they told me, and what the next guy told me, and alas, there is no value in a twice told tale. She decided that the smartest thing for her to do would be to give me the estimates. Of course, that wouldn't cover the work they did today if they fixed the car. But within 10 days (or in as few as 2! How long does it take to register a service contract? No one knows.), the new service contract would have taken affect, so it would only be service contract+ diagostic fee (that she didn't tell, I figured it out all on my own) to get the car fixed. At least it's not like health care where they'd claim pre-existing condition, we don't have to pay for that for the first six months, bahahahahahahahahaahahaha, but health care is another rant for another day.

Of course, I'd have to go down there to do the service contract thing, because you know, signing paperwork and all. The estimate isn't terrible for the service contract, we're equally likely to gain from it, I think, and I have the money to afford it, although it would cut severely into my spending cash. And I'd probably be willing to do that, assuming the system would take it, something that isn't entirely clear to either of us. I'm of the opinion right now that everything Chrysler tells me is lies because no one thinks they can do anything, they only think someone else can do it, and of course that someone says they can't do it and thinks someone else can.

Not feeling the (drive = love), right now, people.
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    drained drained
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Penfold downcast

Okay, I will stop complaining now...

I just heard about Cory Lidle. If memory serves, he was a descendant of Robert Fulton. In some ways that makes it fitting that he die in a new fangled machine of some type. On the other hand, irresponsible playboys shouldn't take other people with them. RIP Cory. And I know what you're thinking, Rob, inexperienced pilots have no business flying in the city in overcast conditions, it's not the fault of the small plane, it's the fault of the operator. I'm so conflicted. I want to condemn Lidle for unsafe flying, but on the other hand, poor guy. He had so much to live for. It's a terrible thing.
  • Current Mood
    gloomy gloomy
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