The website you tell me to use to activate my charge card doesn't have any place to active the card. When I call your 800 number, I get put in a queue. Hello? Have you heard of automating these services, like pretty much everyone else in the known universe does? I do not want to talk to your people. I certainly don't want to wait on hold to talk to your people.
PS: why do you tell people to go your website if your website does not provide the service you're sending people there for? I can't be the only one who's noticed.